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Return Policy


 

Many of our items are one of a kind. We try to keep the website up to date, but just in case we sell something before your order is processed we will notify you immediately and replace the item at your request or issue a refund immediately.

 

Return policy

 

14 days satisfaction guarantee. We want you to be pleased with our products, and it is important to us to ensure your full satisfaction. If not fully satisfied you may return any unused item within 14 days for a refund, credit or exchange. (Shipping costs are not refundable). Merchandise must be and in new and original condition.

You pay the return shipping, using the shipping method of your choice. We strongly encourage you to get a tracking number for your return shipment. We can’t be responsible for packages that get lost on their way to us! To get the return process started, send an email to lisa@picaya.com with your name, order number, reason for the return, and which return option you’re choosing. Then, we’ll authorize the return and send you the best address for mailing your package!

 

Picaya

Box 224

101 W. Colorado Ave

Telluride, CO 81435

970-728-0954